Shipping policy

Where we deliver

Crystal Cuddles Bears currently delivers within the United Kingdom. International delivery is not currently available.

Dispatch

Orders are prepared for dispatch within 1 business day after order confirmation, weekend orders will be processed on a Monday. Dispatch time is separate from the delivery estimates below.

UK delivery options

Standard: £4.00, free for orders of £50.00 or more. Estimated delivery: 3–5 business days after dispatch.

Express: £6.99. Estimated delivery: 1–2 business days after dispatch.

Delivery windows are estimates, not guaranteed arrival dates. Available options and the final shipping charge are shown at checkout.

Tracking

A tracking number is sent when your order is dispatched. Use it to follow your parcel. Email crystal_cuddles@outlook.com with your order number if you need help.

Address changes

Please check your delivery address before ordering. To request a correction, email crystal_cuddles@outlook.com as soon as possible with your order number and the correct address. We will check whether the change is still possible before dispatch.

Delays

If your parcel has not arrived within the estimated delivery window, or tracking shows a problem, email crystal_cuddles@outlook.com with your order number so we can investigate. Carrier disruption, severe weather and busy periods can affect delivery estimates. We will let you know about changes or delays affecting your order when we become aware of them.